Ylancer's Payment Terms of Service

Last Updated: July 2024

These Payment Terms of Service ("Payment Terms") govern the processing of payments made to and by users of the Ylancer website and mobile application (the "Site"). By using the Site or app and making or receiving payments through the Site or App, you agree to be bound by these Payment Terms, our Terms of Service, and any other applicable policies.

1. Payment Methods

1.1 Accepted Payment Methods

Ylancer accepts various payment methods, including but not limited to credit/debit cards, PayPal, and other third-party payment processors. The availability of specific payment methods may vary depending on your location and the applicable financial regulations. Acceptable payment methods are designed to provide flexibility and convenience for all users, ensuring seamless transactions.

1.2 Third-Party Payment Processors

Payments on Ylancer are processed by secure third-party payment processors. By making a payment through the Site, you agree to the terms and conditions of these payment processors. Ylancer is not responsible for any errors, delays, or issues caused by these third-party services. We strive to work with reputable processors to minimize such issues and provide a smooth payment experience.

2. Payment Process

2.1 Creating a Mandate

Clients pay Ylancer in advance to create a mandate. This payment is held in escrow until the mandate is completed or otherwise resolved. This system ensures that funds are secured and only released once both parties are satisfied with the transaction. By using this escrow system, we ensure that neither party is disadvantaged, fostering trust and reliability on our platform.

2.2 Escrow System

Ylancer uses an escrow system to protect both Clients and Ylancers. Payments made by Clients are held in escrow and are only released to Ylancers upon successful completion of the mandate, as per the agreed terms. This provides security and peace of mind for both parties involved, encouraging more transactions and collaborations on the platform.

2.3 Verification and Security Checks

To maintain a secure environment, Ylancer performs verification and security checks on transactions. These measures are in place to prevent fraudulent activities and ensure that all transactions are legitimate. Users may be required to provide additional information or documentation to verify their identity and the authenticity of their transactions.

3. Fees and Charges

3.1 Service Fees

Ylancer charges a service fee for each transaction. The service fee is 10% of the total purchase amount for each quest or job successfully completed. This fee is deducted from the Ylancer’s earnings and helps to maintain and improve the platform. The service fee supports platform development, customer support, and other essential services that benefit the entire community.

3.2 Transaction Fees

Additional transaction fees may apply depending on the payment method used. These fees are charged by the third-party payment processors and are not controlled by Ylancer. Users are advised to review the fee structures of their chosen payment methods to understand any additional costs associated with their transactions.

3.3 Transparent Fee Structure

Ylancer is committed to transparency in its fee structure. All applicable fees and charges are clearly communicated to users before they proceed with a transaction. This transparency helps build trust and ensures that users are fully aware of any costs associated with their transactions on the platform.

4. Withdrawing Revenues

4.1 Eligibility and Methods

To withdraw your revenue, you must have an account with at least one of Ylancer's Payment Service Providers for the withdrawal methods listed below. All funds eligible for withdrawal will be held on your behalf in an account with Ylancer's Payment Services Provider. Ylancers can withdraw their payments into their bank account, Payoneer, and PayPal. Your Ylancer profile can be associated with only one account from each Ylancer withdrawal method. A Payment Service Provider withdrawal account can be associated with only one Ylancer profile.

4.2 Withdrawal Process

Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 7 days after the mandate is marked as complete. This period may be extended in certain situations to ensure the security and integrity of transactions. For security concerns, Ylancer may temporarily disable a Ylancer’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may result from security issues, improper behavior reported by other users, or associating multiple Ylancer accounts to a single withdrawal provider.

4.3 Withdrawal Amounts and Fees

Withdrawals can only be made in the amount available to you. Withdrawal fees vary depending on the withdrawal method and are defined by the Payment Service Providers. Withdrawals are final and cannot be undone. Once initiated, the process cannot be reversed, ensuring that all transactions are final and reducing the risk of disputes

4.4 Handling Withdrawal Delays

In rare cases, withdrawals may be delayed due to unforeseen circumstances, such as banking holidays or additional security checks. Ylancer is committed to ensuring that any delays are communicated promptly to users, and efforts are made to resolve any issues as quickly as possible. Users are encouraged to reach out to Customer Support for assistance in such situations.

5. Purchasing

5.1 Client Fees

We do not charge any fee from the client side. Clients are most welcomed on our website and can hire Ylancers/Freelancers without having to pay a platform fee. Clients only have to pay payment gateway taxes or fees. This client-centric approach encourages more clients to use the platform, benefiting both clients and Ylancers.

5.2 Payment Methods

You may not offer Ylancer to pay or make payments using any method other than through the ylancer.com site. If you are asked to use an alternative payment method, please report it immediately to Customer Support. Ensuring that all payments are processed through the platform helps protect both parties and maintains the integrity of the transaction.

5.3 Invoicing

You agree to receive invoices and/or payment receipts from Ylancer in electronic form as PDF documents, by email or through the Site. This digital approach ensures that all records are easily accessible and reduces the environmental impact associated with paper invoicing.

5.4 Fraud Prevention

To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either Ylancer or Ylancer's Payment Services Providers. Payment Services Providers may also collect other information as necessary for processing withdrawal payments. Ylancer is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider.

5.5 Authorization

By using any payment method and/or providing payment details for making purchases on Ylancer, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on Ylancer; and (d) such actions do not violate any applicable law.

6. Taxes

6.1 Indirect Taxes

Ylancer may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT, or GST) or to withhold taxes. Any amount Ylancer will be required to collect will be in addition to the purchase amount and any other fees payable by the Buyer, and any amount Ylancer will be required to withhold will be deducted from the Ylancer’s revenue, as required by applicable laws. This ensures compliance with tax regulations and supports the proper functioning of the platform.

6.2 Tax Responsibility

Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location, or otherwise, under provisions of their jurisdiction. Users are advised to consult with tax professionals to understand their tax obligations fully and ensure compliance with all applicable tax laws.

6.3 Displaying Taxes

ndirect taxes are in addition to the price shown on the site, and in any event, such taxes will always be displayed to the Buyer before payment. This transparency ensures that users are fully aware of any additional costs associated with their transactions.

7. Disputes and Cancellations

7.1 Resolution Center

We encourage our Buyers and Ylancers to try and settle conflicts amongst themselves. If this fails, users can contact Ylancer's Customer Support department for assistance. Our support team is equipped to handle disputes and ensure fair resolutions, fostering a trustworthy environment on the platform.

7.2 Mandate Cancellations

Mandate cancellations can be performed on Ylancer, when eligible, by Ylancer (via Customer Support or otherwise) or through the Resolution Center per mandate. Filing a transaction dispute or reversing a payment through your payment provider or your bank, after a mandate is accepted and delivered, is a violation of these Payment Terms. Doing so may result in your account being temporarily or permanently disabled. Users are encouraged to use the Resolution Center to address any issues before escalating to their payment provider.

7.3 Dispute Process

In the event of an issue related to the service provided in a mandate, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter. Ylancer, through its Payment Services Provider, reserves the right to cancel mandates or place funds on hold for any suspected fraudulent transactions made on the Site. This ensures that all transactions are conducted fairly and transparently.

8. Refunds

8.1 Refund Policy

Ylancer does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Buyer's Ylancer Balance and are available for future purchases on Ylancer. Refunds from Buyer’s Ylancer Balance (i.e., refunds directly to your payment provider) can be requested from the billing page. The refund will be based on your payment method(s), amount, and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.

8.2 Partial Refunds

Ylancers may offer a partial refund with respect to a specific order to the Buyer. Upon acceptance by the Buyer of such a partial refund, the amount will be automatically refunded to the Buyer‘s payment method. In the event that Ylancer will not be able to refund the agreed amount to the Buyer’s payment method, such amount will be added to the Buyer’s Ylancer Balance. This ensures flexibility and fairness in the refund process.

9. Compliance and Securit

9.1 Legal Compliance

Users agree to comply with all applicable local, state, national, and international laws and regulations in connection with their use of the Site. Users are responsible for ensuring that their use of the Site is in compliance with all applicable laws and regulations. This includes understanding and adhering to laws related to online transactions, intellectual property, and data privacy.

9.2 Security Measures

Ylancer employs advanced security measures to protect your financial information. All transactions are encrypted and processed through secure payment gateways. Our platform is designed to safeguard user data and prevent unauthorized access, ensuring a secure and reliable environment for all users.

9.3 Fraud Prevention

Ylancer actively monitors transactions for fraudulent activity. Any user found to be engaging in fraudulent activities will have their account suspended or terminated, and legal action may be taken. Our fraud prevention measures include real-time monitoring, user verification, and robust security protocols to protect the integrity of the platform.

10. Platform Integrity and Legal Protections

10.1 Intellectual Property

All content, trademarks, and data on the Ylancer platform are the property of Ylancer or its licensors and are protected by intellectual property laws. Users must respect these rights and may not use, reproduce, or distribute any content without permission. This protects the creative works of our users and the integrity of the platform

10.2 Data Privacy

Ylancer is committed to protecting user data in accordance with applicable data protection laws. Our Privacy Policy outlines how we collect, use, and protect your information. By using the platform, you consent to the collection and use of your data as described in our Privacy Policy. This commitment to data privacy helps build trust and ensures compliance with legal requirements.

10.3 Legal Compliance and Business Protections

Ylancer complies with all applicable laws and regulations to protect its business interests and those of its users. This includes adhering to financial regulations, intellectual property laws, and data protection standards. By maintaining legal compliance, Ylancer ensures the platform's long-term viability and protects users from legal risks.

11. Amendments and Updates

11.1 Changes to Payment Terms

Ylancer reserves the right to modify these Payment Terms at any time. Changes will be posted on the Site, and your continued use of the Site after such changes constitutes acceptance of the new Payment Terms. Users are encouraged to review the Payment Terms regularly to stay informed of any updates or changes.

12. Contact Information

For any questions regarding these Payment Terms, please contact our Customer Support team. We are committed to ensuring that all financial transactions on Ylancer are secure, fair, and transparent. Your feedback and questions help us improve our services and maintain a high standard of excellence on the platform.