Ylancer's Terms of Service

Last Updated: July 2024

The following terms of service (these "Terms of Service") govern your access to and use of the Ylancer website and mobile application, including any content, functionality, and services offered on or through www.ylancer.com or the Ylancer mobile application (the "Site") by Ylancer LLC. ("Ylancer", "we", "us" or "our") and its subsidiaries. "You" or "user" means you as a user of the Site. Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account, or clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service, our Payment Terms, Ylancer's Community Standards, and any additional terms, conditions, policies, guidelines, and in-product disclosures (collectively, the "Terms"), which are incorporated herein by reference. You further acknowledge that you have read and understood our Privacy Policy. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein. Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms. Contacting our Customer Support team can be performed by submitting a request here. For additional information on our designated contact points, see here.

1. User Eligibility and Representation

1.1 Age Requirement

This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13, you are not permitted to use the Site or the Ylancer services.

1.2 Compliance with Laws

The Site is available only to users who are not subject to any economic sanctions or trade restrictions imposed by the United States, European Union, or any other applicable jurisdiction. By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

2. Definitions and Key Terms

2.1 Definitions

• Buyers/Clients: Users who purchase services on Ylancer.
• Ylancers/Freelancers: Users who offer and perform services through Quests/Services or who apply for jobs posted by clients on Ylancer
• Custom Offers: Exclusive proposals that a Ylancer can create in response to specific requirements of a Client.Exclusive proposals that a Ylancer can create in response to specific requirements of a Client.
• Custom Mandates: Requests made by a Client to receive a Custom Offer from a Ylancer.
• Quest Extras: Additional services offered on top of the Ylancer’s quests for an additional price defined by the Ylancer.
• Quest Packages: Allow Ylancers to offer services in different formats and prices. Packages can include upgrades, which let Ylancers price their service for a basic price of over $5.
• Quest Page: Where the Ylancer can describe their Quest and the Quest’s terms, and the Client can purchase the Quest and create an order.
• Quest / Quests / Services: Services offered on Ylancer.
• Jobs: Posted by Clients where Ylancers apply with their pitches and the Client can accept.
• Pitches: Cover letters that Ylancers submit when applying for jobs.
• Mandate/Contract: The formal agreements between a Client and Ylancer after a purchase was made from the Ylancer’s Quest Page or via a job.
• Mandate Page: Where Clients and Ylancers can see their mandate details, timeline of their projects, shared files, and instructions.

3. Account Registration and Maintenance

3.1 Account Creation

To use Ylancer, you must register for an account by providing accurate, complete, and updated information. You must update your information to keep it current. You must not create an account for fraudulent or misleading purposes or for any scam. You are responsible for any activity on your account and for maintaining the confidentiality and security of your password.

3.2 Account Types

There are two types of accounts on Ylancer.com:

• Ylancer/Freelancer Accounts: For those offering services.
• Customer/Client Accounts: For those purchasing services.

3.3 Account Security

We are not liable for any acts or omissions by you in connection with your account. You must notify us immediately of any unauthorized use of your account.

4. Services Overview

4.1 General Services

Ylancers can offer services in over 900 categories, which include but are not limited to programming & IT, graphic design, digital marketing, writing, translation, video editing, and more.

4.2 Prohibited Services

Any services that are illegal, against the law, or unethical are strictly prohibited. Ylancer reserves the right to remove any services that violate these or any terms.

5. Financial Terms and Payments

5.1 Payment Processing

Payments are processed through secure third-party payment gateways. Clients pay Ylancer in advance to create a mandate.

5.2 Revenue Sharing

Each quest or job successfully completed accredits the Ylancer’s account with a revenue equal to 90% of the purchase amount. Ylancer retains the remaining 10% as a service fee.

5.3 Withdrawal

Ylancers can withdraw their earnings once a minimum balance of $50 is reached. Withdrawals are subject to a processing period and may incur additional fees depending on the withdrawal method chosen.

6. User Conduct and Obligations

6.1 Prohibited Conduct

Users must maintain a respectful and professional environment. The following behaviors are strictly prohibited:

• Harassment, abuse, or inappropriate language.
• Sharing of explicit, violent, or otherwise inappropriate content.
• Attempting to defraud or scam other users.
• Circumventing the Ylancer payment system.

6.2 Consequences

Violations of user conduct policies may result in account restrictions, suspension, or permanent bans. Ylancer takes fraud and scamming seriously. If any Ylancer is found to be scamming clients, their account will be permanently banned, and legal action may be taken against them.

7. Reviews and Ratings

7.1 Importance of Reviews

Reviews provided by Clients are an essential part of Ylancer's rating system. They help maintain the quality of services and trust within the community.

7.2 Leaving Reviews

After completing a Mandate, Clients can leave a review based on their experience. Reviews should be honest, respectful, and based on the service provided.

7.3 Review Integrity

To prevent misuse of our review system, all reviews must come from legitimate and eligible mandates. Manipulating reviews in any form is strictly prohibited.

8. Mandates and Transactions

8.1 Mandate Process

Mandates are created when a client purchases a quest or accepts a pitch. The mandate is considered a formal agreement between the client and the Ylancers.

8.2 Mandate Completion

A mandate is marked as complete once the Ylancer delivers the work and the client accepts it. If no action is taken by the client within a specified period, the mandate will be automatically marked as complete.

8.3 Mandate Modifications

Clients can request modifications if the delivered work does not meet the agreed-upon requirements. Ylancers must accommodate reasonable modification requests.

8.4 Mandate Cancellations

Mandates may be canceled under specific circumstances, such as non-delivery of work or mutual agreement between the Client and the Ylancer, or if the Ylancer is unable to meet the requirements specified by the client before the mandate starts. Cancellations may affect the Ylancer’s reputation and level.

9. Seller Levels and Features

9.1 Level System

Ylancer uses a level system to empower Ylancers with metrics demonstrating their progress. As Ylancers gain more experience on the platform and advance to higher levels, they become eligible for new benefits and tools.

9.2 Level Criteria

Ylancers can gain account levels based on their activity and performance metrics. High ratings and successful mandate completions contribute to level advancement.

9.3 Level Benefits

Advanced levels unlock additional features, such as the ability to post more active quests, access to premium tools, and eligibility for promotional programs.

10. Quests Guidelines

10.1 Appropriate Content

Quests must be appropriately described, and Ylancers must deliver the same quality of service as shown on their Quest pages. Recurring deliveries that don’t match the quality shown on the Quest pages may lead to the Ylancer’s account losing status or becoming permanently disabled.

10.2 Prohibited Quests

The following types of Quests are not allowed on Ylancer:

• Illegal or fraudulent services
• Adult-oriented services, pornographic, inappropriate/obscene content
• Intentional copies of other Ylancer’s Quests
• Spam, nonsense, or violent or deceptive Quests
• Academic work prepared on behalf of clients
• Reselling regulated goods
• Low-quality services or deliveries

10.3 Fraud and Scam Prevention

Ylancer takes scams and frauds seriously. Any Ylancer found scamming clients will have their account permanently banned and may face legal action.

11. Dispute Resolution and Support

11.1 Resolution Center

We encourage Clients and Ylancers to try and settle conflicts amongst themselves. If this fails, users can contact Ylancer's Customer Support for assistance. More information about disputes, mandate cancellations, and refunds is available in the Payment Terms.

11.2 Dispute Process

Disputes will be reviewed by our support team, and decisions will be made based on the evidence provided by both parties. Ylancer’s decision on disputes is final.

12. Account Suspension and Termination

12.1 Account Termination

Ylancer reserves the right to terminate any account that does not comply with our terms and conditions. This includes accounts involved in illegal activities, fraud, or repeated violations of user conduct policies.

12.2 User Rights

Users have the right to suspend any account they feel is not following the terms of use. Users may deactivate their account at any time but will still be responsible for any outstanding obligations.

13. Proprietary Restrictions

13.1 Site Ownership

The Site, including its general layout, design, information, content, and other materials available thereon, is exclusively owned by Ylancer and protected by copyright, trademark, and other intellectual property laws.

13.2 Restrictions

Users have no right to copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish, or reproduce any part of the Site. Unauthorized use of the Site or its content is prohibited.

14. Privacy and Confidentiality

14.1 Privacy Policy

We care about your privacy. You can read our Privacy Policy here. By using the Site, you agree to the collection, use, and sharing of your information as described in our Privacy Policy.

14.2 Confidential Information

Ylancers should recognize that there might be a need for Clients to disclose certain confidential information. Ylancers agree to treat any information received from Clients as highly sensitive and confidential.

15. Amendments and Updates

15.1 Changes to Terms

Ylancer may make changes to these Terms from time to time. When changes are made, we will make a new copy of the Terms available on the Site. Your continued use of the Site after the date of any changes constitutes your acceptance of the new Terms.

16. Indemnification

16.1 User Indemnification

To the fullest extent possible under applicable law, you agree to defend, indemnify, and hold Ylancer harmless, including its officers, directors, employees, affiliates, and agents, from and against any claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of the Site, your violation of these Terms, or your violation of any third-party right.

17. Limitation of Liability

17.1 General Limitation

Provided that we have acted with reasonable professional diligence, in no event will Ylancer, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind arising out of or in connection with your use of the Site, including any direct, indirect, special, incidental, consequential, or punitive damages.

17.2 Specific Exclusions

The foregoing does not affect any liability which cannot be excluded or limited under applicable law.

18. General Provisions

18.1 Severability

If any part of these Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

18.2 Entire Agreement

These Terms constitute the entire agreement between you and Ylancer regarding your use of the Site and supersede any prior agreements.

18.3 Headings and Interpretation

Any heading, caption, or section title contained herein is provided only for convenience and in no way defines or explains any section or provision hereof.

19. Compliance with Applicable Law

19.1 Legal Compliance

Users agree to comply with all applicable local, state, national, and international laws and regulations in connection with their use of the Site. Users are responsible for ensuring that their use of the Site is in compliance with all applicable laws and regulations.

20. Governing Law and Jurisdiction

20.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which Ylancer is headquartered, without giving effect to any choice or conflict of law provision or rule.

20.2 Jurisdiction

Each party irrevocably agrees that the courts of the jurisdiction in which Ylancer is headquartered shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

21. Electronic Communications

21.1 Consent to Electronic Communications

By using the Site, you consent to receiving electronic communications from us. These communications may include notices about your account and information concerning or related to the Site. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Contact Information

For any questions regarding these Terms, please contact our Customer Support team.