Hi, I am a ServiceNow CSA and CIS-ITSM with over 5 years of experience on this technology. I have worked on Service Portal widgets for a custom service portal, agent workspace, ITSM, CSM, ACLs, Business rules, Script includes, integration and much more. I have also published a course on my company's LMS on the basics on ServiceNow (https://10pearlsuniversity.org/courses/introduction-to-servicenow/) and have been a trainer for apprentices at New Apprenticeship for one batch.